How to identify if you have a valid Best Price Guarantee claim?
- Did you make a reservation on riversidemajestic.com?
- Did you use the Best Available Rate search?
- Did you choose the lowest hotel room price from the Best Available Rate search results for your reservation?
- Did you find a lower price on a “third party website” within 24 hours of your riversidemajestic.com reservation?
- Is that lower price for the same type of accommodations on the same date(s)?
If you answered Yes to all the above, you may have a valid Best Price Guarantee claim. We encourage you to review the full Terms & Conditions before filing your claim to make sure it is valid.
To use the Best Price Guarantee, you must notify us within 24 hours of making your reservation on riversidemajestic.com by filling out the online form or calling Best Price Guarantee Support.
Example of a resolution to a valid Best Price Guarantee claim:
A guest books a two night stay at the lowest available price through the Best Available Rate search for Riverside Majestic Hotel on riversidemajestic.com for a price of RM200.00.
Within 24 hours, that same guest finds a price of RM190.00 on a third party website for the same hotel, same night, with the same rate restrictions (refundable or non-refundable) and same room type (same number and type of bed(s)).
The guest contacts Riverside Majestic Hotel to claim the Best Price Guarantee either by phone or by filling out the online form.
Once the Customer Relations team confirms that the Best Price Guarantee claim filed is valid, they will modify the guest’s reservation with the first night free and the second night at RM190.00.
Best Price Guarantee Claim Questions & Answers:
Did you make a reservation on riversidemajestic.com?
A reservation must be made directly on riversidemajestic.com to qualify for Best Price Guarantee, and you must have a valid reservation confirmation number.
Did you use the Best Available Price search?
When you search for a room on riversidemajestic.com and specify “Best Available” as your price preference, you will be presented with a variety of price types (e.g. Best Flexible, Advance Purchase). These are the best hotel room prices available currently that meet your search criteria.
Did you choose the lowest price from the Best Available Rate search results for your reservation?
A guest must book the lowest available hotel room price through the Best Available price search - for the type of accommodations sought - in order to qualify for the Best Price Guarantee.
Did you find a lower price on a “third party website” within 24 hours of your reservation?
A third party website is a website that sells a hotel room from the Riverside Majestic Hotel. It is not another hotel brand website. Rooms on the competing website must be publicly available, viewable and bookable on the Internet at the time of verification.
Is that lower price for the same type of accommodations?
Same type of accommodations includes the same hotel, the same type of room(s), same dates and length of stay, and same number of guests.
Online Process:
File a Best Price Guarantee claim form online
Or contact:
60 82 418 911 or via email at reservations@rmh.my (0900 to 1700 hrs GMT+08:00)
60 82 247 777 or via email at contact@rmh.my (1700 to 0900 hrs GMT+08:00)
